Delivery and Returns

DELIVERIES

All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

Last Order Dates for Christmas and New Year

EuropeBefore ChristmasBefore New Years
Austria 17/12/19 19/12/19
Belgium 18/12/19 22/12/19
Bosnia and Herzegovina 12/12/19 16/12/19
Bulgaria 12/12/19 16/12/19
Croatia 12/12/19 19/12/19
Czechia 16/12/19 19/12/19
Estonia 15/12/19 18/12/19
Finland 15/12/19 17/12/19
France 18/12/19 22/12/19
Germany 18/12/19 19/12/19
Greece 10/12/19 12/12/19
Hungary 16/12/19 18/12/19
Iceland 12/12/19 16/12/19
Ireland 19/12/19 26/12/19
Italy 16/12/19 18/12/19
Latvia 15/12/19 17/12/19
Lithuania 15/12/19 18/12/19
Luxembourg 18/12/19 22/12/19
Netherlands 18/12/19 22/12/19
Poland 16/12/19 22/12/19
Portugal 16/12/19 19/12/19
Romania 12/12/19 16/12/19
Serbia - 16/12/19
Slovakia 16/12/19 19/12/19
Slovenia 15/12/19 17/12/19
Spain 16/12/19 18/12/19
Switzerland 17/12/19 22/12/19

*Whilst every effort is taken to make sure these dates are met, shipping is extremely busy during this period and delays may be experienced.*

 

Standard Shipping

Standard Rate delivery from €9.99 with 5-10 day delivery to Europe (in selected countries).

Free delivery on all orders over €70 (in selected countries - please see below).

We currently ship to the following countries: 
Austria, Belgium, Bosnia and Herzegovina*, Bulgaria*, Croatia*, Czechia, Estonia, Finland, France, Germany, Greece*, Hungary, Iceland*, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania*, Serbia*, Slovakia, Slovenia, Spain and Switzerland*.

* The standard shipping rate for these countries is €39.99 and we do not offer free shipping options.

Our standard working days are Monday - Friday.

We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please email customercare@bodyglove.eu

Tracking

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

RETURNS

RETURNS - APPAREL

If you're not happy with your items for any reason, you can return them to us within 14 days of receiving them for a full refund if they are in a saleable, unworn condition (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done).

RETURNS – WETSUITS

If you're not happy with your wetsuit for any reason, you can return it to us within 14 days of receipt for a full refund as long as it’s in a saleable, unworn condition.

CARE AND MAINTENANCE

When cleaning a Body Glove wetsuit, hand wash it in cool, fresh water and hang to air dry, out of direct sunlight, after every use. NEVER put your suit in a washing machine or dryer (not even tumble dry). This will cause your suit to shrink and stiffen. Avoid exposure to harsh detergents or chemicals. Chlorine and sunlight will cause fading to fabric. Do not use excessive force when putting on or removing your wetsuit. Avoid contact with sharp objects and abrasive surfaces.

LIMITED 1-YEAR WARRANTY

If you believe there is a manufacturing fault, we do offer a 1-YEAR LIMITED WARRANTY on materials and workmanship from date of original purchase.

Please note the following is not covered under warranty;

Alterations Materials over 1-YEAR from date of original purchase or 90 days for accessories

Repairs or alterations done by any party other than a Body Glove Wetsuits representative or authorized repair facility

Fading from sunlight

Staining on objects, surface tops due to improper care/handling of the wetsuit after use (See CARE AND MAINTENANCE Clause)

Products classified as seconds

Damages due to misuse or abuse

Damages from transportation, incidental, or consequential use

Fabric delamination caused by improper care and maintenance

Use of direct sunlight and/or clothes dryer for drying purposes

Improper fit caused by incorrect wetsuit size

Warranty request without ORIGINAL RECEIPT


Customers are accountable for return shipping charges. We suggest using a recorded or signed for delivery service to ensure the parcel is tracked and insured. All parcels are the customer’s responsibility until we receive them.

Please contact our Returns Department returns@bodyglove.eu for all returns enquiries.

CHRISTMAS RETURNS

Our returns policy has been extended for Christmas 2019. Orders placed from 01 November 2019 - 24 December 2019 can be returned up until 31 January 2020, for a full refund back to your original payment method. Please contact our Returns Department returns@bodyglove.eu for more information.

RETURNS ADDRESS

F.A.O Body Glove EU Customer Service

C/O Shiner Distribution

1700 Park Avenue

Aztec West

Bristol

BS32 4UA

United Kingdom

YOU'VE SENT ME THE WRONG ITEMS

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Email: customercare@bodyglove.eu

Tel: 0330 202 1062