Delivery and Returns
All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.
Last Order Dates for Christmas and New Year
|Europe||Before Christmas||Before New Years|
|Bosnia and Herzegovina||12/12/19||16/12/19|
*Whilst every effort is taken to make sure these dates are met, shipping is extremely busy during this period and delays may be experienced.*
Standard Rate delivery from €9.99 with 5-10 day delivery to Europe (in selected countries).
Free delivery on all orders over €70 (in selected countries - please see below).
We currently ship to the following countries:
Austria, Belgium, Bosnia and Herzegovina*, Bulgaria*, Croatia*, Czechia, Estonia, Finland, France, Germany, Greece*, Hungary, Iceland*, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania*, Serbia*, Slovakia, Slovenia, Spain and Switzerland*.
* The standard shipping rate for these countries is €39.99 and we do not offer free shipping options.
Our standard working days are Monday - Friday.
We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.
If you have any other questions, please email firstname.lastname@example.org
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
RETURNS - APPAREL
If you're not happy with your items for any reason, you can return them to us within 14 days of receiving them for a full refund if they are in a saleable, unworn condition (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done).
RETURNS – WETSUITS
If you're not happy with your wetsuit for any reason, you can return it to us within 14 days of receipt for a full refund as long as it’s in a saleable, unworn condition.
CARE AND MAINTENANCE
When cleaning a Body Glove wetsuit, hand wash it in cool, fresh water and hang to air dry, out of direct sunlight, after every use. NEVER put your suit in a washing machine or dryer (not even tumble dry). This will cause your suit to shrink and stiffen. Avoid exposure to harsh detergents or chemicals. Chlorine and sunlight will cause fading to fabric. Do not use excessive force when putting on or removing your wetsuit. Avoid contact with sharp objects and abrasive surfaces.
LIMITED 1-YEAR WARRANTY
If you believe there is a manufacturing fault, we do offer a 1-YEAR LIMITED WARRANTY on materials and workmanship from date of original purchase.
Please note the following is not covered under warranty;
Alterations Materials over 1-YEAR from date of original purchase or 90 days for accessories
Repairs or alterations done by any party other than a Body Glove Wetsuits representative or authorized repair facility
Fading from sunlight
Staining on objects, surface tops due to improper care/handling of the wetsuit after use (See CARE AND MAINTENANCE Clause)
Products classified as seconds
Damages due to misuse or abuse
Damages from transportation, incidental, or consequential use
Fabric delamination caused by improper care and maintenance
Use of direct sunlight and/or clothes dryer for drying purposes
Improper fit caused by incorrect wetsuit size
Warranty request without ORIGINAL RECEIPT
Customers are accountable for return shipping charges. We suggest using a recorded or signed for delivery service to ensure the parcel is tracked and insured. All parcels are the customer’s responsibility until we receive them.
Please contact our Returns Department email@example.com for all returns enquiries.
Our returns policy has been extended for Christmas 2019. Orders placed from 01 November 2019 - 24 December 2019 can be returned up until 31 January 2020, for a full refund back to your original payment method. Please contact our Returns Department firstname.lastname@example.org for more information.
F.A.O Body Glove EU Customer Service
C/O Shiner Distribution
1700 Park Avenue
YOU'VE SENT ME THE WRONG ITEMS
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.
Tel: 0330 202 1062