Delivery and Returns
Due to the current COVID-19 situation, we are currently operating at reduced hours.
We are now shipping from Monday - Thursday so all orders after 3pm Thursday will be shipped the following week.
We have now extended our RETURNS period from 14 days to 45 days, as it may take longer for you to return your goods back to us.
We apologise for any inconvenience and we hope to back to normal as soon as possible.
Please email email@example.com for more information.
All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.
kr85 standard rate delivery with 5-10 day delivery.
Free delivery on orders over kr589.
Our standard working days are Monday - Thursday.
We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.
If you have any other questions, please email firstname.lastname@example.org
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
With Christmas just around the corner we want to ensure all of our customers have a hassle-free shopping experience, so we’ve extended our Returns Policy!
Orders placed from the 5th November – 24th December can now be returned up until the 31st January 2021.
HOW TO RETURN YOUR ORDER
If you’re not happy with your order for any reason, please return your items to us within the stated returns period.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.
We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please contact our customer care team at email@example.com if you require a Returns Form or if you experience any issues in making your return.
Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Body Glove reserves the right to deny the return request and refuse to issue the purchaser a credit.
We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.
If you believe your goods are faulty, please contact our customer service team at firstname.lastname@example.org along with any information and any images outlining any defects or damage.
Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way. Once we receive your original items back in the warehouse, the usual returns process applies.
RETURNS - APPAREL
If you're not happy with your items for any reason, you can return them to us within 45 days of receiving them for a full refund i(excluding original shipping cost) f they are in a saleable, unworn condition (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done).
RETURNS – WETSUITS
If you're not happy with your wetsuit for any reason, you can return it to us within 45 days of receipt for a full refund (excluding original shipping cost) as long as it’s in a saleable, unworn condition.
CARE AND MAINTENANCE
When cleaning a Body Glove wetsuit, hand wash it in cool, fresh water and hang to air dry, out of direct sunlight, after every use. NEVER put your suit in a washing machine or dryer (not even tumble dry). This will cause your suit to shrink and stiffen. Avoid exposure to harsh detergents of chemicals. Chlorine and sunlight will cause fading to fabric. Do not use excessive force when putting on or removing your wetsuit. Avoid contact with sharp objects and abrasive surfaces.
LIMITED 1-YEAR WARRANTY
If you believe there is a manufacturing fault, we do offer a 1-YEAR LIMITED WARRANTY on materials and workmanship from date of original purchase.
Please note the following is not covered under warranty;
Materials over 1-YEAR from date of original purchase or 90 days for accessories
Repairs or alterations done by any party other than Body Glove Wetsuits representative or authorized repair facility
Fading from sunlight
Staining on objects, surface tops due to improper care/handling of the wetsuit after use (See CARE AND MAINTENANCE Clause)
Products classified as seconds
Damages due to misuse or abuse
Damages from transportation, incidental, or consequential use
Fabric delamination caused by improper care and maintenance
Use of direct sunlight and/or clothes dryer for drying purposes
Improper fit caused by incorrect wetsuit size
Warranty request without ORIGINAL RECEIPT
We have extended our returns period due to COVID-19 but if you have any issues with returns due to local lockdowns, please email email@example.com.
Please contact our Returns Department firstname.lastname@example.org for all other returns enquiries.
F.A.O Body Glove EU Customer Service
C/O Shiner Distribution
1700 Park Avenue
YOU'VE SENT ME THE WRONG ITEMS
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.